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ArcanaVials

Important Disclaimer

ArcanaVials is a research-grade chemical supply platform providing compounds for laboratory use only. All products are strictly for in-vitro scientific research and do not constitute medical advice, diagnosis, or treatment.

  • Not for human or veterinary consumption
  • Not for therapeutic or diagnostic use
  • All purchases are for research purposes only

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Policy

Returns & Refunds

Damaged or Defective Products

If your order arrives damaged or the product is defective (e.g., incorrect purity, wrong compound), please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no additional cost.

Incorrect Orders

If you receive the wrong product, please do not open or use the item. Contact us immediately and we will arrange collection and send the correct order at our expense.

Change of Mind

Due to the sensitive nature of research chemicals, we are unable to accept returns for change of mind. Once a product has left our facility, it cannot be restocked due to integrity and chain-of-custody requirements.

Lost in Transit

If your order has not arrived within the estimated delivery window, please contact us. We will investigate with the carrier and, if the parcel is confirmed lost, arrange a replacement or refund.

How to Contact Us

For all returns and refund inquiries, please email support@arcanavials.com.au with your order number and a description of the issue. Our team responds within 1 business day (AEST).

Last updated: 21/10/2026

Disclaimer: These products are intended for research purposes only. They are not approved for human use, ingestion, or application in any form. They are not intended to diagnose, treat, cure, or prevent any disease. Read full disclaimer